FAQs


What are your payment options?

We currently accept Credit Card, Debit Card, GCash, Bank Transfer, and COD payments via Paymongo

How do you deliver?

We use GoGo Xpress to ship your orders to you. 

For same day delivery,we use Lalamove to ship your orders to you. Your final bill does NOT include the shipping cost yet. We will email/message you with the cost of the delivery which will be paid for by the client.

How long will my orders arrive?

RC Hotspot follows a process to ensure that your items arrive in the best condition. 

Delivery will be within 3-5 working days.

Do you accept rush orders?

Yes, we do accept rush orders on the basis of availability.

For urgent requests, please message us through Facebook or Contact Us so that we can assist you further.

How do I know if my order is confirmed?

Thank you for ordering with us at RC Hotspot!

Upon completion of your order, you will receive an order confirmation email.

If you did not receive any confirmation emails from us after you had made payment, please email us at admin@rchotspot.com to enquire.

How can I make changes to my order?

If you would like to make changes to your order after you had submitted your order and made payment, please email your request to admin@rchotspot.com within the first 3 hours of payment. 

We would not be able to cancel or change your order once we had processed your order and mailed out your parcel.